Clarius Mobile Health

Director of Product · Vancouver, Canada
Earlier: Product → Customer Experience

Currently Director of Product at Clarius, leading product strategy and building the product team.

Earlier as first product hire: helped launch the second-generation HD scanners and Clarius Cloud, then HD3 with Clarius Membership (a subscription software model tied to the medical device). Also helped launch the L20 ultra-high-frequency scanner that opened the aesthetics market, and helped bring early AI into OB exams and image identification. Later founded the CX department, used AI/LLMs to build internal tools and automation across Shopify, Salesforce, NetSuite, and SendGrid, and helped lead the build and ongoing management of custom software for subscription analytics, membership, and product usage.

clarius.com

Product Leadership

  • As first product hire, shaped product strategy across hardware, mobile app, cloud, AI features, and the customer journey.
  • Helped launch the second-generation HD scanners together with Clarius Cloud.
  • Helped launch the L20, Clarius's ultra-high-frequency handheld scanner for superficial imaging, which opened a new market in aesthetics and related use cases like plastic surgery and medical spa procedures.
  • Helped launch HD3 with Clarius Membership (a subscription software model tied to the medical device).
  • Co-led, alongside the VP of Operations, the work to make membership understandable, sellable, and durable after launch.

Clarius Membership

  • Helped launch Clarius Membership with HD3: a scanner-tied subscription for advanced software, AI tools, Clarius Cloud exam management, and education, with a lower-upfront hardware price plus an annual membership.
  • The membership is tied to the device, so users of that scanner get the extra software and cloud capabilities as part of an ongoing relationship beyond the one-time hardware sale.
  • Worked across product, operations, sales, finance, and customer teams so the subscription model could survive contact with real buyers and clinics.

AI & Data Science

  • Helped bring early AI into OB exams and image identification, working with data science on product requirements, validation, and clinical workflow fit.
  • Partnered on real-time models in the Clarius App, including T-Mode, Auto Preset, and specialty AI, by bringing customer interviews and product judgment into design and iteration.
  • Collaborated across scanners, mobile apps, and cloud so AI features felt like part of one product experience, not a separate software layer.

Customer Experience Department

  • Founded the Customer Experience department to improve the full journey from purchase through product usage.
  • Used AI and LLMs to build internal tools and automation across systems like Shopify, Salesforce, NetSuite, and SendGrid.
  • Helped lead the build, then managed, custom internal software for subscription analytics, membership, and product usage so CX and ops teams could see what was happening across the customer lifecycle.
  • Revamped purchase and demo flows for hardware + SaaS bundles, improving the path from demo to membership adoption.
  • Set customer journey standards and feedback loops so product, sales, and support could spot trust issues, workflow friction, and adoption gaps earlier.
  • Supported broader market expansion through AI and software positioning, including device sales growth and recurring subscription uptake.