Jake Barrera

Product & AI Builder

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Clarius Mobile Health

Product Lead → CX AI Manager · Jul 2021 – May 2025 · Vancouver, Canada

First product hire. Contributed to launching HD and HD3 hardware scanners with the Clarius mobile app (iOS/Android) and cloud platform. Launched the Clarius Membership alongside HD3 — a SaaS subscription bundling advanced software, cloud features, and AI imaging functionality. Partnered with data science on AI model development. Founded the CX department to optimize the full customer journey, leveraging LLMs to automate key processes (~90% membership conversion, +$1.5M revenue).

clarius.com

Product Leadership

  • As first product hire, shaped product strategy from early stage; launched SaaS membership model and AI features to establish recurring revenue streams beyond hardware sales.
  • Co-led, alongside my boss (the VP of Operations), the transition to software-driven recurring revenue (SaaS subscriptions, app-based AI tools); together we contributed to doubling revenue growth and sustaining adoption of the membership model.
  • Contributed to launching HD and HD3 hardware scanner models paired with the Clarius mobile application (iOS/Android) and cloud platform.

Clarius Membership

  • Launched the Clarius Membership alongside the HD3 — a SaaS subscription bundling advanced software, cloud features, and AI imaging functionality.
  • Launched Medical Device-as-a-Service (MDaaS)-like model combining hardware, AI software, and cloud subscriptions; generated $2M+ ARR in recurring revenue.

AI & Data Science

  • Worked closely with the Data Science team on AI/ML and software initiatives, facilitating direct customer feedback and interviews to inform real-time models (T-Mode, Auto Preset, specialty AI) integrated into the Clarius App—contributing product management perspective to design, validation, and workflow improvements.
  • Partnered with data science on AI imaging model development — providing research, assessment, and requirements to enable model training and deployment.
  • Collaborated cross-functionally to align AI/software across scanners, mobile apps, and cloud; delivered seamless, subscription-enhanced POCUS experience from the ground up.

Customer Experience Department

  • Founded the Customer Experience department to optimize the full customer journey — from purchase through product usage — leveraging LLMs to automate key processes.
  • Revamped purchase and demo flows for hardware + SaaS bundles, boosting sales 25% and achieving ~90% membership conversion (+$1.5M annual revenue).
  • Expanded global presence via AI and software positioning; fueled double-digit device sales growth and recurring subscription uptake.