Medme Health
Senior Product Manager - AI · May 2020 – Jul 2021 · Toronto, Canada
Led AI scribe team from early discovery interviews through beta testing. Built working prototypes across multiple iterations before handing off to engineering for production. Collected 300+ data points from beta pharmacists to refine accuracy. Cut documentation from ~30 min to under 7 min, saving 400+ hours/week across 1,000+ pharmacies.
AI Scribe Team
- Led early AI initiatives and customer discovery as Senior Product Manager, conducting user interviews, market analysis, and pharmacy workflow observations to identify pain points in structured documentation and ideate voice-automated solutions.
- Built working prototypes across multiple iterations — coding and testing early versions of the AI scribe before handing off to engineering for production-ready development.
- Directed a cross-functional pod (4 engineers + 1 designer) to build AI-powered form-filling features using transcription models; enabled auto-population of complex pharmacy forms from pharmacist-patient conversations or direct dictation.
Impact
- Reduced pharmacist documentation time from ~30 minutes to under 7 minutes per form by implementing voice-driven AI that intelligently mapped spoken details to structured fields, enhancing accuracy and compliance in patient records.
- Deployed feature that reduced time spent on manual healthcare data entries by 400+ hours weekly across 1,000+ pharmacies.
Discovery & Feedback
- Developed a secure feedback system to gather real-time user insights from pharmacists, collecting 300+ data points from beta customers to enhance transcription accuracy and usability, authenticated with one-time secure tokens.
- Owned full product lifecycle: backlog prioritization, UI screen design, agile retrospectives, feature development, customer discovery, and market research; contributed hands-on code for prototyping and iteration.
- Drove stakeholder demos, feedback integration, and vendor partnerships for real-time transcription; boosted operational efficiency and user satisfaction in pharmacy clinical services.